NASA OIG Review of NASA's Microgravity Flight Services
"NASA Inspector General Paul K. Martin released a report today that examines the performance of Zero Gravity Corporation (Zero G), a private company hired by NASA to provide reduced gravity flights for NASA research, engineering, and astronaut training. The Office of Inspector General (OIG) found that Zero G has provided inconsistent levels of microgravity flight services since it began providing NASA with reduced gravity flights in August 2008. Consequently, the OIG concluded that NASA should revise the contract's performance-based payment structure to motivate Zero G to provide more consistent, high-quality microgravity flights."
Keith's note: This review seems to be focused exclusively on contractor (ZeroG) performance - not the realism of requirements imposed by the customer (NASA) - or how well NASA's own self-provided services have - or would - fare in comparison to its own requirements and/or the costs of owning and maintaining its own aircraft .
However, perhaps it is time for recompetition of this contract as well as a restructuring (including performance fees, etc.) and a sanity check on requirements. It seems that despite the potential benefits such a contract could (and should) offer, everyone has some sort of problem with it - NASA, researchers - and ZeroG.


My understanding is Zero G is actually more expensive than the C-9 NASA plane and has resulted in an overall reduction of NASA supported education and research flights as a result - since the same amount of funding now supports fewer flights. That suprised me when I heard that through the rumor mill, but no data to confirm it..
Editor's note: But NASA (the government) had to buy the C-9, outfit it, etc. it was not free. Someone (you and I) paid for the plane. The plane's purchase costs never figure in what it takes NASA to operate it. NASA only leases ZeroG's plane on an as-needed basis. I wonder how much NASA would get if they sold the C-9? I'd be willing to bet that there'd be a lot of money left over after they paid ZeroG's invoices - perhaps enough to pay for more flights ...